PRIVACY POLICY 

Data Collection & What We Gather

We collect only what we need to provide you with excellent service and a personalised experience:

• Personal information: Your name, email address, phone number (if provided), and mailing address (for physical products).
• Payment information: Processed securely through Stripe and PayPal. We never see or store your full credit card details.
• Course progress data: Which modules you’ve completed, quiz results, and time spent (to improve your learning experience).
• Website usage data: We use cookies to remember your login, track what pages you visit, and understand how people use our site.
• Communication preferences: What emails you want to receive and how often.
• Survey and feedback responses: When you share your experience to help us improve.

All data is collected and stored in compliance with Australian Privacy Principles (APPs).

How We Use Your Information

Your data helps us serve you better:

• Deliver your purchases: Send you course access, and provide customer support.
• Process payments: Complete transactions securely and send receipts.
• Communicate with you: Send course materials, respond to questions, provide technical support, and share important updates about your purchases.
• Improve our services: Analyse how people use our courses to make them more ADHD-friendly and effective.
• Send marketing emails: Share new courses, special offers, free resources, and ADHD tips (but only if you’ve opted in, and you can unsubscribe anytime).
• Personalise your experience: Remember your preferences and progress to make your learning journey smoother.
• Comply with legal requirements: Maintain records for tax and legal purposes as required by Australian law.

What We DON’T Do With Your Data

Your trust matters to us. Here’s what we’ll never do:

• Sell your information: That’s gross, exploitative, and completely against our values. Your data is not for sale, ever.
• Share with third parties for marketing: We don’t give your email to other companies so they can spam you.
• Use your data for unrelated purposes: We only use your information for ADHD Warriors services and communications.
• Spam you endlessly: We believe in quality over quantity. You’ll hear from us when we have something genuinely valuable to share, not 10 times a day.
• Share your personal stories: Anything you share in our community or private communications stays confidential unless you explicitly give permission.

Necessary third-party sharing: We do share your information with essential service providers (payment processors like Stripe and PayPal, email service providers, hosting companies) but only to the extent needed to deliver our services. These providers are contractually obligated to protect your data.

Your Privacy Rights Under Australian Law

Under the Australian Privacy Principles, you have significant control over your personal information:

• Right to access: You can request a copy of all personal data we hold about you at any time.
• Right to correction: If any information we have is incorrect or outdated, you can ask us to update it.
• Right to deletion: You can request that we delete your personal information (subject to legal retention requirements).
• Right to opt-out: Unsubscribe from marketing emails anytime, there’s an unsubscribe link in every email.
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: Request your data in a portable format to transfer elsewhere.
• Right to lodge a complaint: If you believe we’ve mishandled your data, you can complain to the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, email info@adhdwarriors.com.au with your request.

Data Security & Protection

We take security seriously:

• Australian servers: Your data is stored on secure servers located in Australia, subject to Australian privacy laws.
• Encryption: All payment transactions are encrypted using industry-standard SSL technology.
• Secure payment processing: Credit card information is processed through PCI-compliant payment providers (Stripe and PayPal) and never stored on our servers.
• Limited access: Only authorized ADHD Warriors team members can access your personal information, and only when necessary.
• Regular security updates: We maintain up-to-date security measures and software.
• Breach notification: In the unlikely event of a data breach affecting your personal information, we’ll notify you and the OAIC as required by law.

International Users & GDPR Compliance

While we’re an Australian business, we welcome students from around the world:

• GDPR compliance: For users in the European Union, we comply with the General Data Protection Regulation.
• International transfers: If you’re outside Australia, your data may be transferred to and stored on Australian servers.
• Same protections apply: Regardless of where you are, we treat your data with the same high standards and protections.

Cookies & Tracking Technologies

We use cookies (small text files) to improve your experience:

• Essential cookies: Required for the website to function (login, shopping cart, security).
• Performance cookies: Help us understand how people use our site so we can improve it.
• Functionality cookies: Remember your preferences and settings.
• Marketing cookies: Track campaign effectiveness (only if you’ve consented).

You can control cookie preferences in your browser settings, but disabling essential cookies may affect site functionality.

Children’s Privacy

ADHD Warriors is designed for adults and parents. We do not knowingly collect personal information from children under 18. If you’re under 18, please have a parent or guardian make purchases and manage your account.

Policy Updates

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. We’ll notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes means you accept the updated policy.

Last Updated: October 2025

Contact Us About Privacy

Questions, concerns, or requests about your privacy and data?

Email: info@adhdwarriors.com.au
Subject Line: “Privacy Request” or “Data Access Request”

We’ll respond within 30 days as required by Australian privacy law.